Effective Date: July 5, 2025

Your satisfaction is our top priority at Queen’s Silver. If you’re not happy with your order, here’s what you need to know.

1. Return Eligibility

  • Returns accepted within 14 days of delivery.
  • Item must be unused, in original packaging, and in resaleable condition.
  • Proof of purchase is required.

Contact us first at support@queenssilver.com to initiate a return.

2. Refunds

Once we receive and inspect the return, we’ll notify you of approval and process the refund to your original payment method within 7–14 business days.

3. Exchanges

We replace items if they are defective or damaged. Email support@queenssilver.com with a photo of the issue.

4. Shipping Returns

Return shipping costs are the buyer’s responsibility unless the item was defective. Use a trackable shipping service.

5. Non-Returnable Items

  • Used or damaged items
  • Custom or personalized orders
  • Gift cards or promotional items

6. Need Help?

Contact:
support@queenssilver.com